Chuck has experience helping large and mid-sized companies improve performance and achieve strategic objectives through training, employee engagement, and other initiatives.  Chuck has been involved in leading operations in professional and industrial settings.

Chuck's diverse background includes, health care as Vice-President/Administrator at a medical/surgical hospital and a network of physician offices;  manufacturing management at a steel stamper/processor. He has provided consulting and training for various organizations including General Motors, Ford and Chrysler. Chuck took the lead in changing Technicolor's Improvement Process (TIPs).

Chuck is a highly rated speaker who has given presentations and speeches to such diverse organizations as American Manufacturing Excellence, The West Michigan Sustainable Business Forum, Society of Manufacturing Engineers (SME), Michigan Association of Community Mental Health Boards, and the American Society for Quality.

Accomplishments include:

Instructional design projects: Individual and team leadership skill courses revised to include a project “on the job” using the skills from the course. Individual leadership course revised to include mapping the participant’s job to corporate goals (from vision).  Learning Organization course revised based on need of each department/area. Some core content remained the same, additional content incorporated based on need.

Trained and led efforts to totally involve employees in corporate improvement efforts.

Created and implemented an ongoing coaching process for supervisors allowing the transfer of tools and concepts to the day-to-day company operations.

Facilitated a series of improvement events reducing the amount of time required to meet customer demand for frame rails from over two shifts to one shift. Result was that other products (from a different customer) were run on the other shifts, increasing income by over 100%.

Responsible for operations of clinic facilities with gross revenues over $20 million annually. Patient visits increased by 70,000 to a total of 443,000 patient contacts yearly. Clinic sites increased by 20% to a total of 24 general practice locations

Facilitated various problem solving and decision making initiatives including a major effort regarding alignment problems with newly designed vehicle doors.  The situation was appraised and it was determined that a number of process improvements were required at both the integrator and some of the component supplies. Results included: better customer satisfaction, fewer warranty claims, consistent process at assembly operations.

“Chuck is an outstanding speaker, coach, and writer. He has the gift of taking complex subjects and making them both interesting and understandable. Chuck’s desire to help his clients succeed is evident in his every interaction. He is extremely knowledgeable and places that knowledge at the disposal of whoever he is working with. If you want true process improvement, I highly recommend Chuck.” - A N